Frequently Asked Questions

How can I be next in line for this book?

A Request ensures that you are the next patron to check out an item. It's also called a Hold. If the item is currently available, library staff removes it from the open collection to the Hold Shelf at the Checkout Desk. The item can only be checked out by the requesting patron unless the hold is canceled. 

If the item is currently loaned to another patron, a Request puts you in line for the item. When the previous patron returns it, Primo sends you a notice that the item is now available for you to pick up.

A hold expires if the patron doesn't check the item out within a few days. The item returns to open circulation--or moves to the next patron in line. You can cancel any holds you no longer want under My Account→ Requests.